• Frequently Asked Question

Q: What is the minimum order?

A: yes, our company mainly deals in wholesale business, but if you insist on buying one, or you only need one set, we will also deliver the goods to you.

Q: What payment methods your company accept?

A: We accept most of the payment methods, but mainly accept T/T, Paypal, Western Union, L/C.

Q: How long is the warranty time for your products?

A: We officially promised warranty time is one whole year after delivery at best.

Q: I haven’t done business with you guys before, how can i trust your company?

A: Our company has been in Alibaba.com for more than 11 years, which is longer than most of ours.

fellow suppliers, we’ve been golden suppliers for years.what’s more, we’ve got quite a lot of authority certificates, for example, CE, ROHS, FCC, Alibaba On-site check certificate. I hope those above will be persuasive enough. Our Trade Assurance Limit up to the US $300000, and it is still going up.

Q: what’s the shipment terms and delivery time of your company?

A: Well, they depend on the quantity of your order. As you know, we need time to manufacture the machines. but mostly, the shipment time is 3-8 working days after delivery. For Delivery way, for Sample and Bulk order < 100KG, we will kindly Suggest Express by sea and Air freight, when Air freight and by Sea shipping for Bulk order >100KG. As for detailed cost, it depends on your final order.

Q: Do you give any discount ?

A: I’ll surely try my best to help you get those with the best price and good service at the same time.

Q: I would like to ask you if it’s possible to have my logo on the product.

A: We hope you know that our company HOPESTAR perfectly support customized logo service. But, we also hope you know that it’s an extra service, so a little bit extra service fee is needed.

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